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Customer Service Policy

Online Customer Privacy Statement:

SanDaveVA Trading Co. asks their customers to supply certain personal data when sending an email or placing an order, such as name & address, email address, etc. This data will be used solely for the purpose of filling an order or communicating with the customer about the status of an order. SanDaveVA Trading Co. treats all customer information private and confidential. No information will be disclosed to any other individuals or organizations, unless required by law. SanDaveVa Trading Co. will not sell your information to mailing list companies, surveys, or for any other purpose other than what is required to perform our services. We are committed in safeguarding the privacy of our customers’ personal data.

Shipping and Handling Policy:

Ground Shipping is free on all orders of $750 or more in the continental US. All others, are calculated based on weight and your zip code. Orders are shipped via UPS Ground, FedEx Ground or Priority Mail. If customer requests other means of delivery, the customer will be responsible for that cost. UPS or FedEx will not deliver to P.O. Box.

Minimum Purchase:

No minimum dollar puchase is required, however, there is a minimum qty of 125 6" Straws and 50 straws (in any size combination) when ordering from "Create Your Own Package" selection.

Payment Policy:

Payment must accompany orders. SanDaveVa Trading Co. accepts Visa, MasterCard, American Express and Discover Card by phone or via Paypal, as well as cashiers checks.

Pricing Policy:

All prices are subject to change without prior notice. Virginia residents will have to pay 5% sales tax on puchases.

Return/Exchange Policy:

SanDaveVa Trading Co. cannot accept returns on this product. We want to protect all of our customers to the best of our ability. The candy has a 2-year shelf-life as long as it is stored in cool dry place.